Privacy Policy

Notice of Privacy Practices (HIPAA)

Effective date: September 22, 2026

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

InnerCalm Wellness is a psychiatric practice with offices in Hicksville, NY; Jamaica, NY; and Jersey City, NJ. We are required by law to maintain the privacy and security of your protected health information (PHI), to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.

Your rights

When it comes to your health information, you have the right to:

• Get a copy of your medical record. Ask us in writing; we will provide a copy or summary, usually within 30 days. We may charge a reasonable, cost-based fee.
• Ask us to correct your record. If you believe information in your record is incorrect or incomplete, you can ask us in writing to amend it. We may say no, but we will tell you why in writing within 60 days.
• Request confidential communications. You can ask us to contact you in a specific way (for example, only by cell phone) or at a specific address. We will accommodate all reasonable requests.
• Ask us to limit what we use or share. You can ask us not to use or share certain information for treatment, payment, or operations. We are not required to agree, except: if you pay for a service in full out of pocket, you can ask us not to share that information with your health insurer for payment or operations purposes, and we will honor that request unless a law requires the disclosure.
• Get a list of those with whom we've shared your information. You can ask for an accounting of disclosures for the six years prior to your request (excluding disclosures for treatment, payment, operations, and certain others). One accounting per year is free.
• Get a copy of this notice. You may ask for a paper copy at any time, even if you agreed to receive it electronically.
• Choose someone to act for you. A person with medical power of attorney or a legal guardian can exercise your rights and make choices about your health information.
• File a complaint if you feel your rights are violated. You may complain to us using the contact information at the end of this notice, or to the U.S. Department of Health and Human Services Office for Civil Rights, 200 Independence Avenue SW, Washington, DC 20201, 1-877-696-6775, or online at hhs.gov/hipaa/filing-a-complaint. We will not retaliate against you for filing a complaint.

Your choices

For certain health information, you can tell us your choices about what we share. Tell us if you want us to share information with your family, close friends, or others involved in your care, or in a disaster relief situation. If you are not able to tell us your preference — for example, if you are unconscious — we may share your information if we believe it is in your best interest.

We never sell your information, use or share it for marketing purposes, or share psychotherapy notes without your written authorization, except where the law permits or requires it.

Our uses and disclosures

We typically use or share your health information in the following ways:

• To treat you. We can use your information and share it with other professionals who are treating you — for example, sending a treatment summary to your primary care physician, with your authorization where required.
• To run our practice. We can use and share your information to operate our practice, improve your care, and contact you about appointments.
• To bill for your services. We can use and share your information to bill and get payment from health plans, including Medicaid and Medicare.

We are also allowed or required to share your information in other, limited ways that meet the conditions set by law, including: public health and safety (preventing disease, reporting suspected abuse or neglect, preventing or reducing a serious threat to anyone's health or safety); health oversight activities such as audits and inspections; responding to court orders, subpoenas, and other lawful requests; workers' compensation and certain law enforcement purposes; and reporting to medical examiners or funeral directors as permitted by law. In these situations, we share only what the law allows or requires.

Our responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you give us permission, you may change your mind at any time by telling us in writing.

Changes to this notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The current notice will always be posted on this page and available on paper at each of our offices.

Questions or complaints

Privacy contact: Lexi Walker
InnerCalm Wellness · (516) 513-1256 · lexi@innercalmwellness.co
Offices: 501 S Broadway, Suite 102, Hicksville, NY 11801 · 89-31 161st St, Jamaica, NY 11432 · 845 Newark Ave, Jersey City, NJ 07306