At Inner Calm Wellness (“Inner Calm Wellness,” “we,” “our,” or “us”), your privacy is important to us. We are committed to protecting your personal information and being transparent about how it is collected and used. This SMS Privacy Policy explains how we collect, use, and safeguard your information when you choose to receive text messages from us.

By opting in to receive SMS messages from Inner Calm Wellness, you acknowledge and agree to the terms outlined below, in compliance with the Telephone Consumer Protection Act (TCPA) and applicable 2025 Campaign Registry guidelines.

Information We Collect

When you opt in to receive SMS messages from Inner Calm Wellness, we may collect the following information:

  • Phone Number – The mobile number you voluntarily provide during the opt-in process.

  • Message Interaction Data – Delivery confirmations, response activity, and engagement metrics related to messages sent.

  • Consent Records – Documentation of when and how you provided consent, including the method of opt-in (e.g., online form, keyword opt-in, or verbal authorization).

How We Use Your Information

Your information is used solely for purposes related to your relationship with Inner Calm Wellness, including:

  • Service-Related Messaging
    Appointment confirmations, reminders, follow-ups, care instructions, wellness updates, administrative notices, and other service-related communications.

  • Regulatory Compliance
    Maintaining compliance with TCPA requirements and other applicable federal and state regulations.

  • Service Improvement
    Reviewing engagement and delivery data to improve communication effectiveness and client experience.

Your information is never used for unrelated marketing or non-consensual communications.

Consent for SMS Communications

Your phone number and consent information are kept strictly confidential. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your phone number is used exclusively for authorized communications between you and Inner Calm Wellness.

Types of SMS Messages You May Receive

After providing consent, you may receive text messages including but not limited to:

  • Clients & Patients
    Appointment reminders, confirmations, follow-up instructions, care updates, and important practice notifications.

  • General Practice Updates
    Office hours, holiday closures, wellness resources, or service-related announcements.

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.

To stop receiving SMS messages at any time, reply “STOP.”
For assistance, reply “HELP.”

Opt-Out Instructions

You may opt out of SMS communications at any time by replying “STOP” to any message. Once you opt out, you will no longer receive SMS messages unless you choose to re-enroll.

For help or questions, reply “HELP” or contact us directly using the information below.

Data Sharing and Disclosure

We do not sell or share your personal information with third parties for marketing purposes.

We may share limited information with trusted service providers (such as secure messaging or telecommunications platforms) solely for the purpose of delivering SMS communications. These providers are contractually obligated to maintain confidentiality and are prohibited from using your information for any other purpose.

We also comply with the National Do Not Call (DNC) Registry and do not send promotional SMS messages without explicit consent.

Security of Your Information

Inner Calm Wellness implements reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. While no system can be guaranteed to be completely secure, we regularly review and enhance our security practices.

Record-Keeping and Proof of Consent

To comply with TCPA and Campaign Registry requirements, we securely maintain records of SMS opt-ins and opt-outs, including timestamps and consent details. These records may be used to verify compliance if required by law.

Updates to This SMS Privacy Policy

We reserve the right to update this SMS Privacy Policy at any time. Any changes will be posted on our website:

🌐 https://innercalmwellness.co

Continued participation in our SMS program after updates are posted constitutes acceptance of the revised policy.

Contact Information

If you have questions about this SMS Privacy Policy or need assistance with your SMS preferences, please contact us:

Inner Calm Wellness

Locations:

  • 501 S Broadway, Ste 102, Hicksville, NY 11801

  • 89-31 161st St, Ste 501, Jamaica, NY 11432

  • 845 Newark Ave, Jersey City, NJ 07306

Phone:

  • Hicksville: (516) 513-1256

  • Jamaica: (347) 665-1052

  • Jersey City: (908) 255-1976

Email:
📧 info@innercalmwellness.co